RETURNS

Can I return my order?

Yes, you can.

If you are not satisfied with the items you have ordered, you may return them within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

1. The order must include all original parts, components, and packaging, and the product must be returned in its original condition.
2. The product may only show signs of normal handling. Damage caused by careless or improper handling will not be accepted.
3. Products for which hygiene is important must be thoroughly cleaned before being returned.
4. If the product is defective, this must be reported immediately upon receipt.
5. We reserve the right to charge the customer for return shipping costs.
6. Returns will be processed within 7 working days. If all return conditions are met, the return will be approved within this period.

We reserve the right to refuse returned items if we suspect that the products have been used or damaged for reasons for which we are not responsible.

How can I return my order?

If your order meets the conditions listed above, please follow the steps below to start the return process.

Send an email to:

info@

Please include the following information in your email:

• Order number
• Reason for the return
• A photo of the product if it is damaged or defective
• Customer's first and last name
• Customer's address

We will then contact you and provide you with the correct return address.

Do not return your order to the sender's address. We will provide you with the correct return address after you have contacted us.

You, as the customer, are responsible for all return shipping costs.

CANCELLATION / RIGHT OF WITHDRAWAL

Consumers have a right of withdrawal in accordance with the following provisions, provided that the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial, business, or professional activities.

A. CANCELLATION CONDITIONS

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the final item in your order.

As we operate using a fully automated order-processing system, orders are processed as soon as they are placed. Therefore, once an order has entered the shipping process, we are unable to stop or cancel the shipment.

To exercise your right of withdrawal, you must inform us (STORE NAME) of your decision to withdraw from the contract by means of a clear statement, for example by email.

The withdrawal process is completed once we have received the returned goods.

The cost of returning the goods is the responsibility of the customer.

Orders Already in Transit

As our goods are shipped from Asia, delivery times may sometimes be longer due to circumstances beyond our control.

If your order is already on its way to you, it cannot be cancelled while in transit. Please wait until you have received the goods and then return them to us.

You may, of course, inform us in advance that you wish to cancel your order.

To ensure that your return can be processed as quickly as possible, we ask you to provide us with confirmation of the return shipment.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding delivery costs and any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us.

The refund will be processed without undue delay and no later than 14 days after we have received notification of your withdrawal and received the returned goods.

Unless otherwise expressly agreed with you, the refund will be made using the same payment method that you used for the original transaction.

You will not be charged any additional fees for receiving the refund.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S OWN EXPENSE.