Customer Service – Here for You 24/7
We're always here for you. Contact our team if you need help with your order, have questions about our products or anything else.
You can reach us using the contact form below or by email at:
info@atelier-sophie.ch
Frequently Asked Questions
Of course! You can also return discounted items within our return period. We want you to feel good in your clothes.
We understand that sometimes something doesn't fit quite right. That's why you can return your order within 30 days of receiving it. As long as the item is unused and in its original condition, we make the return easy for you.
Once we've received your return, your refund is processed within 2 business days. You'll find all the details in our full return policy.
Every product page includes a detailed size chart to help you find the perfect fit. We recommend comparing the chart with a similar garment you already own.
If you're between two sizes, we usually recommend choosing the larger size for the best fit. Still unsure? Our support team is happy to help you choose the right size!
As soon as your order has shipped, you'll receive a tracking link by email or text message.
You can check your order at any time under “Track My Order” on our website.
Yes! We offer free shipping on all orders. No hidden costs, no surprises at checkout. You'll see the full price breakdown before you pay.
Still need help? Contact us and we'll be happy to help. Send an email to: info@atelier-sophie.ch